Refund policy

At Sarah May Jewellery, we take great pride in crafting each piece with the utmost care and attention to detail. Our commitment to quality and craftsmanship is our top priority, which is why most of our items are made to order. We want you to cherish your unique piece of jewellery, and we're here to ensure your satisfaction. Please review our returns policy below for more information.

Defects and Damage Returns:

In the rare event that your jewellery arrives with a defect or has been damaged during postage, we are here to assist you. Please follow these steps to initiate a return:

• Contact Us: Within 24 hours of receiving your order, please email us at info@sarahmayjewellery.com to inform us of the issue and request a repair authorisation.
• Provide Details: In your email, include your order number, a clear description & image of the defect or damage, and your contact information.
• Repair Authorisation: Once we receive your email, we will review the provided information and issue a repair authorisation if the issue is found to be a defect or damage caused during postage.
• Return Instructions: We will provide you with detailed instructions on how to safely return the item to us for repair. Please carefully follow these instructions to ensure the safe return of your jewellery.
• Repair Process: Upon receiving the damaged item, our skilled artisans will assess the issue and repair your jewellery with the same care and attention that went into its creation. We will then ship the repaired item back to you.

Custom and Personalised Pieces:

Please note that custom-made and personalised pieces are unique to each customer's specifications and cannot be returned unless they are damaged or we have made a mistake in the creation of the item.

Non-Defective Returns:

As each piece is made to order, we do not accept returns for reasons other than defects or damages. We encourage you to thoroughly review the product description, images, and sizing information before making a purchase.

We sincerely appreciate your understanding of our returns policy and our commitment to providing you with the finest handcrafted jewellery. If you have any questions or concerns, please feel free to contact us at info@sarahmayjewellery.com.

Thank you for choosing Sarah May Jewellery to be a part of your precious moments.

Sincerely,

Sarah May x